PERSONAL DATA PROCESSING POLICY

PERSONAL DATA PROCESSING POLICY

PERSONAL DATA PROCESSING POLICY

(Effective from January 1, 2024)

During transactions conducted on the website or at stores of 3DMili Digital Solutions, we may collect certain personal data from our Customers under the terms outlined below:

1. Scope of Information Collection

1.1. Information Provided by Customers

To perform transactions such as placing orders, writing reviews, contacting customer support, etc., Customers may be asked to provide the following information:

  • Full Name

  • Email Address

  • Phone Number

  • Delivery Address

  • Other necessary personal data as required at specific times.

All information provided must be accurate and lawful. 3DMili Digital Solutions shall not be held responsible for any incorrect or fraudulent information provided by Customers.

1.2. Information Collected Automatically by the System

When accessing our website, the system may automatically collect data such as:

  • Number of visits

  • Pages viewed

  • Links clicked

  • IP address

  • Browser type, language, access time, and accessed addresses

2. Purpose of Using Personal Data

Collected personal data will be used for the following purposes:

  • 2.1 Order processing: calling or messaging to confirm orders, providing order status and delivery time, confirming order cancellations (if any).

  • 2.2 Sending invitations, thank-you letters, introducing new products/services, or promotional campaigns.

  • 2.3 Providing product warranty information.

  • 2.4 Handling customer complaints.

  • 2.5 Implementing promotional programs, independently or in cooperation with third parties, including prize notifications.

  • 2.6 Conducting survey

  • 2.7 Verifying customer identity and securing personal data.

  • 2.8 Other reasonable purposes as requested by Customers.

3. Duration of Data Retention

Personal data will be retained until a deletion request is made by the Customer, unless otherwise required by law. In all cases, personal data will be stored securely on the servers of 3DMili Digital Solutions.

4. Parties Authorized to Access Personal Data

Customer data is strictly confidential and only disclosed to the following parties as necessary for the purposes stated in Section 2:

  • 4.1 Affiliates of 3DMili Digital Solutions (parent company, subsidiaries, or entities under common control).

  • 4.2 Legal advisors, consultants, and auditors of 3DMili.

  • 4.3 Third-party service providers under contractual agreement.

  • 4.4 Other third parties with the Customer’s specific consent.

5. Data Processing and Storage Methods

Customer personal data collected through system interactions will be securely stored on third-party systems under the management of 3DMili Digital Solutions.

6. Customer Rights Regarding Personal Data

Customers have full legal rights regarding their personal data, including:

6.1. Right to Access, Modify, and Delete Data

  • Log in to the personal information management page on the 3DMili Digital Solutions website to make necessary edits or delete data.

  • Submit comments or direct feedback via the system; 3DMili will verify and confirm the information before making changes.

6.2. Other Data Rights

  • For other requests, Customers may send an email to admin@3dmili.com with attached documentation.

  • Upon receiving the request, 3DMili will inform the Customer of possible risks, consequences, or damages before processing the request.

7. Potential Risks in Personal Data Processing

7.1. Security Risks

  • Unauthorized disclosure of personal data or use by third parties without Customer consent.

7.2. Possible Damages

  • Loss of assets or violation of personal dignity and reputation.

7.3. Other Unforeseen Risks

  • Risks that may occur due to factors beyond the control of 3DMili Digital Solutions.

8. General Terms

3DMili Digital Solutions reserves the right to amend or update this Policy at any time if deemed necessary. Updated versions will be published on our system with effective dates for Customer reference.